t_06e.gif" name="but6" id="but6" width="187" height="30">

/p>

0"> 0">

All ECCI products are proudly engineered and manufactured in the USA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ECCI  FAQ and SUPPORT

 

RETURN POLICY

Returns are accepted within 30 days from receipt of merchandise.  In order to qualify for a refund the merchandise must be returned to ECCI in new condition and in its original packaging.  Return shipping to be paid by customer.  Upon receipt of the merchandise and verification of condition of the merchandise, ECCI will issue a refund of the purchase amount less shipping.  Any damage to the merchandise can result in a reduction of refund amount.

FAQ

Can gameport connected ECCI systems be used with USB?  (Does not apply to E3000 pedals)

Gameport connected ECCI driving systems can be used as USB devices.  The most cost effective way to do this is to purchase a RockFire USB adapter module.  In order to obtain the best performance, the original 100k ECCI potentiometers should be replaced with 200k or 250k ECCI pots.  These are available in the Parts-Electrical section of our parts ordering pages.  RockFire USB adapters are available from ECCI, see "Accessories" section of our ECCI Products page.

"Force Feedback" ?

Not at this time. The emphasis for ECCI systems sold to retail customers has been to address the demand for a completely fluid, seamless, and "transparent" driving interface for the race driving enthusiast.  The emphasis is not on gaming effects.  To provide the key effect of motion damping for the steering wheel, we instead developed our FLDS system.  FLDS provides absolute silky smooth motion damping, unparalleled in feel, without the need for grinding, noisy electric motors or the electronics to support them.

SUPPORT

TRACKSTAR 6000

Problem:  Cannot add 3 axis, 4 button device for a USB system.

Solution:  Error in user's manual.  This applies to gameport connected systems only.  USB Trackstar 6000 systems are automatically recognized by Windows in the correct mode, and there is no need to add any other device configurations.  Simply plug the system into the USB port, calibrate, and drive.

 

E3000 FOR MICROSOFT SIDEWINDER

Problem:  Full range of control not available

Solution:

  1. Turn computer off.

  2. Disconnect controller from computer.

  3. Turn computer on.  Let computer finish startup.

  4. Turn computer off again.

  5. Re-connect controller to computer.  Also be certain to connect wheel to E3000 pedals using ECCI cable.

  6. Be certain that end of ECCI cable with yellow stripe is plugged into pedal socket.

  7. Be certain that ground cable connects pedals to metal computer chassis.

  8. Start computer and try controller.

  9. If this does not fix the problem, you will need to make a pot adjustment.  It is very easy to do, but you need to contact sales@ecci.net to obtain the correct instruction sheet.

IMPORTANT NOTICE REGARDING CALIBRATION STABILITY, ERRATIC CONTROLLER BEHAVIOR, AND POTENTIOMETERS

ECCI cannot be held responsible for controller operation with potentiometers that are not ECCI specification.  Very few (if any) potentiometers that are available at the retail level are suitable for extended use in driving controllers.  due to their inappropriate internal construction.  The type of potentiometer we use is not commonly available at the retail level, and is further modified by us to ensure consistent performance when used in driving controllers.  Use of any other pots absolutely will result in much shorter pot life at best, and will very commonly result in inability to retain calibration, with significant erratic behavior occurring while driving.  If you are experiencing these problems and do not have ECCI spec pots, the problems cannot be addressed without first installing the correct pots.  Simply having pots that look like ours, and have identification numbers similar to those of our pots, will not guarantee that the pots being used are suitable.  Even within the same pot type, by the same manufacturer, internal construction can vary dramatically.  If you have any doubt about the pots in your system, contact ECCI.

CALIBRATION STABILITY - GENERAL COMMENTS

An ECCI system with properly operating potentiometers and sound wiring can be expected to provide reliable, stable performance whether connected to a gameport, or through a USB converter.  Minor performance issues are covered in the following sections for each of our system models.  If you are experiencing major issues (those of a type that cause sudden, significant momentary or permanent loss of control during use), there is something major wrong.  Most often these high level problems are caused by a short somewhere in the wiring.  Common causes are pets chewing on cables, allowing driving components or chair legs to rest on cables, or pinched wires leading from the shifter paddles or shifter plate to the steering hub.  In the case of pinched shifter wires, the short may not actually occur for quite some time, even years, after the wheel was last assembled to the hub.  Another less common cause is a pot that is really worn out, but the reality e is a pot that is really worn out, but the reality at is really worn out, but the reality is that if the pot is wore enough to cause severe loss of control, it was probably causing some level of trouble for some time leading up to the point up to the point where the problems became severe, and any further issues with it are probably not coming as a surprise.

CALIBRATION STABILITY - CDS, CDS2, CDS2R, CDS5000, CDS4000 (Early models, steering serial numbers 400xxx)

The ECCI driving systems identified above did not ship with supplemental grounding installed.  Due to the fact that all structural components of ECCI systems are heavy gauge steel and aluminum, they can under certain circumstances act as primary conductors of environmental static electricity.  In these situations sudden loss of calibration and/or erratic control can result if any excessive static electricity is transmitted via the driving system through the computer during use.  To completely remedy this problem, a secondary grounding wire should be installed.  The wire should be of 16 to 14 gauge.  It should be securely attached under the head of a steering chassis screw, then proceed to be attached under the head of a ttached under the head of a pedal unit chassis screw, and finally be securely attached to a screw , and finally be securely attached to a screw installed in the metal chassis of the computer.  Alternatively, wires could be run individually from the steering and pedal units to the metal chassis of the computer.  Installation of the supplemental grounding chassis of the computer.  Installation of the supplemental grounding wire(s) will route any and all static electricity directly to ground, rather than potentially allowing it to enter the electronics of the computer.  If you have any questions about this procedure, please do contact us.

CALIBRATION - ANALOG GAMEPORT SYSTEMS (The standard configuration of ECCI driving systems)

General Considerations

All ECCI systems can be used with Microsoft Windows operating systems, and any driving simulations which are fully compatible with Windows operating systems. 

Regardless of the specific driving system being used, or the specific version of Windows being used, driving system being used, or the specific version of Windows being used, always remember to plug the driving components together, plug the components into the computer, and set the pedal mode switch before powering the computer up.  If any of these are performed after the computer has been r the computer has been powered up, the computer must then be restarted prior to performing calibration functions.

All modern gaming software should conform to Windows compatibility standards, which require the ould conform to Windows compatibility standards, which require the ould conform to Windows compatibility standards, which require the joystick inputs to be obtained through the Windows DirectX interface.  If there is no response to the controller in the software's controller setup routine, look first to the Windows controller setup.

If there is a controller recognition problem, the most likely cause is an improper controller identification in the Windows controller setup routine, a disconnected cable, or a hardware conflict.  Most new motherboards are equipped with new motherboards are equipped with game ports as an integral part of the board.  Most modern sound cards also come equipped with a game port.  The addition of a sound card to ard to the computer will then result in 2 active game ports on the computer.  Two active game ports cannot exist on the same computer.  One of them must be deactivated.  This is typically the motherboard port because it can reliably disabled in the BIOS.  Deactivation of the soundcard port card port utilizing the Windows Device Manager can be unreliable.  Unless there is a physical jumper on the sound card board that can be removed to deactivate the sound card game port circuit, it is best to deactivate the motherboard port through the BIOS.

When assigning controller ller identifications and performing calibration functions, always remember to follow the Windows prompts precisely.  Failure to do so will result in improper operation of the controller or non-recognition of the controller.

Calibration instability - All analog controllers are subject to slight calibration fluctuations due to the nature of this method of control.  Modern computers, in particular, generate large amounts of electrical "noise" which can be read by the highly f electrical "noise" which can be read by the highly responsive electronics in ECCI systems, and can be seen on the screen of a sensitive calibration routine if examined very closely.  However, these .  However, these fluctuations are much too small to be picked up by the simulation software and will have no effect at all on performance.  The kind of calibration problem instability being referred to here is a high amplitude, sudden change situation.  If your controller is being recognized, but calibration is suddenly very unstable, check the following:

Make certain that the controller cables are not routed near the monitor, monitor cable, or any electrical cords carrying line voltage.  All of these generate considerable interference, and will have an effect on calibration stability due to the very sensitive and highly responsive nature of the electronic components used in ECCI systems.  By far, the worst interference offenders are fluorescent lighting, as well as any power cords feeding fluorescent lighting.

Check the physical integrity of the cables.  It is common for chairs to be set on them, thereby crushing them, as well as for pets to have chewed on the cables.

Check to see if the wire leads from the paddle or shifter buttons have been accidentally pinched.

If all of these check out ok, it could be that one or more potentiometers has worn out.  This is a last item to look at, as ECCI potentiometers are extremely reliable.  The steering pot will typically last 1 1/2 to 2 years in heavy use, pedal pots 2 or more years in heavy use.  If the usage is heavy in the extreme, steering pot life may go as low as 1 year.  The best check for wearing pots is to check the smoothness of pot response to control movement in software that has a large, broad calibration scale graphic.  Move the control very slowly and gage the movement of the calibration cursor on the scale against the actual control movement.  It should follow fairly closely, all the way to the end of travel, with no sudden reversal of response.

 

System Specific Information

Original CDS system:

Original CDS systems are identified with pedal serial numbers 10000 through 106999.  Steering serial numbers are 20000 through 205999.  These systems are identified to Windows in one of 3 ways.

Situation 1:  CDS system, original wiring, plugged directly into the computer game port.  This is identified to Windows as "Thrustmaster Formula T1/T2 without adapter".  It is recommended that the pedal axis switch (if so equipped) be placed in the linked axis mode.

Situation 2:  CDS system, original wiring, plugged into axis adapter block or cable, which is then plugged into the computer game port.  This is identified to Windows as "Thrustmaster Formula T1/T2 with adapter", or as "2 axis, 4 button joystick".

Situation3:  CDS system, wiring updated to CDS4000 specification.  See the CDS4000 section for specific calibration information.

 

CDS2, CDS2R, CDS5000 systems:

These systems are identified as follows:  CDS2 - pedal serial numbers 110000 through 110999, steering serial numbers 210000 through 210999.  CDS2R - pedal serial numbers 120000 through 120999, steering serial numbers 210000 through 210999.